Flora Kobusingye

Develop and monitor commercial strategies to improve revenue collection, reduce suppressed accounts, and increase the customer base. Supervise area commercial activities, manage arrears reconnections/disconnections, and support customer care and debt management while aligning procedures to ISO certification standards.

Supervise the billing system to ensure timely and accurate processing of billing inputs and production of accurate bills. Provide IT support for billing and customer-facing applications, including network setup, software/hardware troubleshooting, user support, and database integrity/security.

Manage the national water front desk by responding to enquiries, taking messages, and ensuring efficient customer service by phone and at the desk. Input data for information and customer complaints databases while maintaining high customer care standards.

Issue items to customers and maintain accurate stock records. Reconcile stock against physical counts, manage reorder processes, and ensure store organization and correct labeling.

Process payment vouchers, perform monthly bank reconciliations, and prepare expenditure reports as required. Handle safe custody of cash transactions and related documents, including receipting.

Handle operational tasks using the Hi-Affinity system, including generating outstanding balance reports and posting cash. Support billing/disconnection operations and help ensure systems run smoothly across branches.

Manage banking activities and follow up on banking transactions while overseeing stock receiving, distribution, and returns. Coordinate trade promotions, motivate and train staff, and monitor mobile money operations and product availability in the territory.

Guide and direct customers by listening to and resolving customer queries, building rapport between MTN and clients. Raise company revenue by advertising and explaining ongoing promotions.

Completed a Master of Science program in ICT management, policy, and architectural design at Uganda Martyrs University from 2017 to 2020.

Completed a Bachelor of Information Technology at Uganda Martyrs University from 2010 to 2013.

Completed the Uganda Advanced School Certificate of Education (UACE) at Namirembe Hillside High.

Completed the Uganda Certificate of Education (UCE) at Bweranyangi Girls SSS.

Completed Primary Leaving Exams (PLE) at Universal Primary School.