Open to opportunities

mugumya Ronald

@mugumyaronald

Message

I am an IT support technician and sales leader.

Uganda

Message

What I'm looking for

I seek a growth-oriented role in a dynamic company where I can combine IT support, database and website skills with sales leadership, mentor teams, meet measurable targets, and progress into expanded technical or managerial responsibilities.

I am a disciplined IT support technician and sales professional with a strong technical background and the ability to work with minimal supervision. I deliver practical technical and commercial solutions aligned to company goals.

In leadership roles I have recruited, trained and motivated sales teams, maintained an 80% monthly retention rate, and driven agents to meet individual targets. I have hands-on field sales experience with FTTH, FWA4G and 5G customer acquisition and relationship management.

I work across IT support, database development and management, data entry and analysis, hardware and software diagnostics, and website development and management. I combine technical troubleshooting with clear communication to present complex solutions accurately.

I hold a BSc in Computer Science from Makerere University and seek opportunities in dynamic organisations that offer progression. I am deadline-oriented, team-focused, and committed to delivering measurable results.

Experience

Work history, roles, and key accomplishments

Current

Sales Team Leader

Current

NOC Links Limited

Dec 2024 - Present (9 months)

Lead a sales team by recruiting and training agents, developing and implementing sales strategies, and collaborating with partners to meet company goals; maintained 80% monthly team retention and ensured 80% of agents met individual sales targets.

Sales Management Team Leadership Recruitment Training Sales Strategy CRM Reporting Customer Relationship Management

Sales Team Lead

Majibu Africa

Sep 2023 - Dec 2024 (1 year 3 months)

Sourced, recruited and onboarded sales agents, ran daily check-ins and tracked lead generation and sales processes to drive KPI achievement across assigned clusters.

Recruitment Onboarding Sales Operations Lead Generation KPIs Customer Service Reporting

Field Sales Representative

MTN Uganda

May 2021 - Jun 2023 (2 years 1 month)

Prospected and closed customers for FTTH, FWA and 5G services through presentations and negotiation, meeting acquisition targets and reporting market and competitor feedback to management.

Prospecting Sales Presentations Negotiation Lead Generation Customer Relationship Management Reporting

Field Sales Executive

Delight Design Uganda Ltd

Nov 2020 - Apr 2021 (5 months)

Conducted direct retail and field sales of solar, TV and mobile products, collected market insights and contact leads, and maintained delinquency below 20%.

Direct Marketing Retail Sales Product Demonstrations Market Research Customer Onboarding Sales Reporting