Open to opportunities

Flaubert Silva

@flaubertsilva

Message

I resolve customer issues across high-volume phone, chat, and WhatsApp support operations.

Brazil

Message

What I'm looking for

I'm looking for a customer support role where I can provide consultative service, resolve issues across digital channels, follow cases through to completion, and help improve customer experience and support processes.

At epharma PBM do Brasil, I supported patients and pharmacies from 2016 to 2026, resolving requests, investigating issues, correcting registration discrepancies, and following cases through to completion.

I've worked across phone, digital channels, WhatsApp, and Blip in high-volume operations. I help improve customer experience by identifying recurring issues, contributing to service scripts and workflows, and communicating clear, practical guidance to customers and internal teams.

Experience

Work history, roles, and key accomplishments

Atendente de Operações

Epharma PBM do Brasil S.A.

Jan 2016 - Apr 2026 (10 years 3 months)

Provided active and receptive customer service to patients and pharmacies via phone and digital channels, including WhatsApp integrated with Blip. Analyzed requests, resolved issues, and supported pharmacies with system occurrences, contributing to process improvements and SLA adherence.