fjolla esati
@fjollaesati
Multilingual tourism leader and customer-focused professional with a strong operations and communication foundation.
AlbaniaWhat I'm looking for
I am a dedicated professional currently working in the tourism industry as Head of the German Department at Vas Group – Albtours D, where I lead German-speaking reservations and operations. I coordinate with international partners, handle VIP clients and group arrangements, and ensure seamless day-to-day communication across German-speaking markets.
My background includes speech therapy and experience supporting children with disabilities, alongside roles in reception and front-office operations. I bring organizational, communication, and creative problem-solving skills, with a proven track record in team leadership, maintaining guest satisfaction, and improving service standards through training and structured coordination.
Experience
Work history, roles, and key accomplishments
Head of the German Department
Vas Group – Albtours D
Led the German-speaking reservations and operations team, coordinating with international partners to ensure seamless communication. Handled VIP clients and group arrangements.
Reservation Agent
Aleksandër Xhuvani University
Apr 2023 - Jul 2024 (1 year 3 months)
Managed bookings and handled client requests across German-speaking markets. Coordinated day-to-day communication with partner agencies.
Receptionist / Front Desk Agent
MK Hotel Tirana
Sep 2020 - Mar 2023 (2 years 6 months)
Provided check-in and check-out services for international guests while supporting travel arrangements and concierge services. Maintained guest satisfaction and handled complaints effectively.
Front Office Supervisor
Black Diamond Hotel
Jan 2019 - Jan 2020 (1 year)
Supervised the reception team and coordinated daily front office operations. Trained new staff and improved service standards.
Office Assistant
Language Doctrinae Course Center
Managed student registrations and course schedules while maintaining social media and internal communications.
Education
Degrees, certifications, and relevant coursework
University “Nënë Tereza”
Master of Science in Speech Language Pathology, Speech Language Pathology
2025 -
Pursuing a Master of Science in Speech Language Pathology at University “Nënë Tereza” starting July 2025.
Aleksandër Xhuvani University
Bachelor in Speech Therapy, Speech Therapy
2019 - 2020
Completed a Bachelor in Speech Therapy (Medicine Track) at Aleksandër Xhuvani University from 2019 to 2020.
Availability
Location
AlbaniaAuthorized to work in
Job categories
Skills
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