Aatiq Shahid
@aatiqshahid1
Detail-oriented Call Center QA specialist driving service quality and compliance.
PakistanWhat I'm looking for
I am a call center Quality Assurance specialist with hands-on experience monitoring high-volume calls, creating QA scorecards, and delivering actionable feedback to improve agent performance and customer satisfaction. I have reviewed thousands of calls, supported training initiatives, and documented interactions using CRM tools and reporting platforms.
I collaborate remotely via Slack, MS Teams, and Zoom, perform root-cause analysis, and produce QA reports that track performance trends and drive measurable improvements in service quality and compliance. I am seeking a remote QA role where I can apply my communication, reporting, and coaching skills to sustain consistent customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Shark Techonolgies
Handled 600 customer calls daily, documented interactions in CRM, and supported timely issue resolution to maintain service levels.
Quality Assurance Analyst
Tribe Counslting
Reviewed 1,100 calls monthly to ensure compliance with service standards and created QA scorecards and reports to track performance trends, leading to a measurable increase in customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Sardar Aatiq Shahid Rawalpindi
Intermediate, Computer Science
Completed Intermediate in Computer Science with focus on computer fundamentals and technical tools such as MS Excel and MS Teams.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Social media
Job categories
Interested in hiring Aatiq?
You can contact Aatiq and 90k+ other talented remote workers on Himalayas.
Message AatiqFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
