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Fiyinfoluwa Okunuga

@fiyinfoluwaokunuga

Message

I resolve customer enquiries and complaints across phone, email, social media, and walk-in service channels.

Nigeria

Message

I've supported customers at Debrasgrace Limited and DealDey Limited, responding to enquiries, complaints, requests, feedback, and suggestions across telephone, email, social media, chat, and walk-in channels.

At Debrasgrace, I investigate customer problems, maintain accurate call-centre records, coordinate with operations and logistics to process orders on time, and help ensure prompt daily deliveries. I also upsell and cross-sell products, manage office supplies, cash control, facilities, and customer-facing environments.

Earlier, I supported SIM-registration validation as an MTN outbound call-centre agent and taught Economics during national service. I hold a BSc (Hon) in Economics and use Microsoft Office Suite.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Debrasgrace Limited

Sep 2016 - Present (10 years 2 months)

Communicated courteously with customers via telephone, email, and social media, responding to inquiries and complaints. Investigated and resolved customer issues, maintained call center database, and up-sold and cross-sold products to increase monthly revenue.

Customer Service Communication Skills Problem Solving Database Management Upselling Cross Selling Social Media Call Center Operations

Customer Service Representative (Call Center)

Dealdey Limited

Oct 2015 - Jan 2016 (3 months)

Responded to customer complaints, inquiries, and requests via telephone, email, social media, and chat. Managed and updated customer databases and coordinated with the Issue Resolution Team for speedy resolution.

Customer Service Communication Skills Database Management Issue Resolution Upselling

Customer Service Representative (Walk-in)

Dealdey Limited

Jun 2014 - Oct 2015 (1 year 4 months)

Maintained written and computerized records of customer pickups and responded to inquiries via telephone and email. Updated items delivered to the pickup location and ensured proper updates of items received by customers.

Customer Service Record keeping Communication Skills Data Entry

MTN Call Centre Agent (Outbound)

CNSSL Contact Centre Limited

Feb 2014 - Apr 2014 (2 months)

Made outbound calls to customers for validation of SIM registration. Answered inquiries by researching and providing information, and updated customer details after verification.

Outbound Calling Customer Service Data Verification Communication Skills