firoz ahmed

Run a self-funded consultancy helping GCC D2C, e-commerce, and last-mile businesses grow with agentic AI and automation. Lead customer-led growth diagnostics and build AI assistants for client teams.

Owned revenue, margin, and acquisition cost for digital storefronts of five brands across seven MENA markets. Led merchandising, personalization, CRM, and conversion initiatives, growing digital revenue 1.9x to $90M and lifting conversion 25%.

Owned a B2B SaaS platform with $300M annual revenue and 6M work orders per year, lifting client retention 15% and cutting customization cost 35%. Managed pricing, packaging, renewals, and expansion.

Launched GENIE point-of-sale EMI and BNPL with 13 banks, 2,000 retailers, and 20+ consumer brands in three months, reaching 18% adoption on $285M monthly GMV.

Led a team of 14 to ship the D6 Pro and Lyric smart-home products, selling 80K units in three months and cutting post-launch defects 20%.

Led 19 product team members across China and India on Sensa-series go-to-market and US MVNO entry, lifting NPS 17% and cutting customer complaints 15%.

Authored Samsung Pay and Samsung Health MVP requirements and ran carrier launch approval with AT&T and Singtel, cutting critical pre-launch defects 30%.

Onboarded 2M+ prepaid subscribers for Airtel and BSNL on Charging System 3.0.