Firaol Abdella

I’m a highly motivated, adaptable IT Support Officer with 2+ years of hands-on experience supporting clients, providers, and teams. I provide technical support across hardware, software, and networks, keeping systems running smoothly while minimizing downtime through efficient troubleshooting and clear documentation.

I also bring strong multilingual interpretation and customer service experience, helping ensure accurate, culturally appropriate communication for social services, healthcare, and support calls. I’m known for reliability, confidentiality, and fast learning—using professional protocols like first-person interpretation and clarification techniques to maintain clarity in high call-volume environments.