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Haben Teklehaimanot

@habenteklehaimanot

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Data Entry & IT Support Agent at Gloty IT Solutions, keeping customer and issue records accurate in ticketing systems.

Ethiopia

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At Gloty IT Solutions, I logged and updated customer and issue data in a ticketing system, handling inquiries by phone, chat, and email. I also supported end users with desktop issues and network connectivity problems.

At Gondar General Hospital, I translated between Amharic-speaking patients and English-speaking medical staff, and recorded patient information accurately. I also worked as a freelance tourist guide, supporting Amharic- and English-speaking visitors.

Experience

Work history, roles, and key accomplishments

Data Entry & IT Support Agent

Gloty IT Solutions

Sep 2024 - Jun 2026 (1 year 9 months)

Logged and updated customer and issue data in a ticketing system, maintaining clean records. Provided desktop technician support and resolved network connectivity issues.

Data Entry Ticketing Systems Customer Support Desktop Support Network Troubleshooting Excel Google Sheets

Freelance Tourist Guide

Self-Employed

Jan 2024 - Jun 2026 (2 years 5 months)

Guided Amharic- and English-speaking visitors, communicating clearly and adapting to client needs. Managed scheduling and problem-solving independently.

Communication Skills Customer Service Scheduling Problem Solving

Freelance Medical Translator

Gondar General Hospital

Jan 2024 - Jun 2024 (5 months)

Translated and recorded patient information in writing, maintaining accuracy and confidentiality. Provided real-time translation between patients and medical staff.

Translation Medical Terminology Confidentiality Communication Skills