Fiorella Bergalli
@fiorellabergalli
I use workforce data, schedules, and live monitoring to improve customer service team performance.
NetherlandsWhat I'm looking for
At Sabre Corporation, I manage workforce data and staff schedules to help customer service departments meet agreed service levels. I also monitor live activity, time and attendance, occupancy, and individual performance metrics.
Previously, I led night-shift customer service support for LAM at GVC Group, now Entain. I reviewed schedules and performance, supported trainees, and worked closely with HR and Marketing teams.
I began my career supporting portfolio studies, legal paperwork, law reviews, and contract follow-up at Posadas & Vecino. That experience strengthened my operational discipline and attention to detail.
I enjoy using data to improve how teams perform and want to keep developing in operational roles that build efficient support for organizations. I bring positive energy, a fast-learning mindset, and a strong belief in achieving unexpected goals together.
Experience
Work history, roles, and key accomplishments
Managed staff schedules and data analytics to meet service levels for customer service departments. Monitored live activities, time and attendance, and provided reports on occupancy and personal metrics to support management.
Education
Degrees, certifications, and relevant coursework
Colegio Ingles
Bilingual Education
Attended Colegio Ingles for bilingual education.
Tech stack
Software and tools used professionally
Availability
Location
NetherlandsAuthorized to work in
Job categories
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