Sharon Sy

Led and supported daily operations in the Fiscal section of RDO-P by providing insights, conducting audits, performing research, and delivering training. Ensured accurate record-keeping in CEDMS and monitored payment returns in ITS, assisting with successful repayments. Maintained accounts through daily reconciliation of transactions, ensuring compliance with U.S. Treasury, RFF-KCI policies, regul

Collaborated with merchants and the finance team to reconcile all credit card transactions for over 90 merchants with average sales of $2 million annually. Utilized accounting systems and financial reports to identify and resolve discrepancies. Prepared year-end sales analysis, identified variances, and provided solutions to enhance processes and minimize financial losses.

Built relationships by assisting members with memberships, new accounts, and loan applications. Provided financial counseling and guidance to resolve conflicts and recommend solutions using internal resources. Maintained accurate records and ensured compliance with federal and state regulations.

Provided exceptional service by handling financial transactions, resolving account issues, and opening new accounts. Collaborated with the team to address delinquent loans, achieving less than 4% outstanding bad debt quarterly. Managed vault operations, including cash flow projections, ordering, and daily balancing of nearly $1 million.

Communicated effectively with members, dealerships, finance clerks, all state DMVs, and other financial institutions to execute securing credit union liens on titles for goods acquired through a loan. Created an efficient administrative and communication system to accurately and successfully comply with all legal documents to secure titles to minimize the risk of monetary loss to the credit union.

Processed deposits, withdrawals, loan payments, check cashing, and shared branching transactions. Opened new accounts, handled loan paperwork, and resolved account issues. Assisted with credit card disputes, reissued cards, and reset PINs as needed.

Completed a Bachelor of Arts degree in Public Administration. Focused on foundational principles and practices within public sector management and governance.