Open to opportunities

Filip Tejic

@filiptejic

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Highly motivated Account Manager with a passion for technology.

Serbia

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What I'm looking for

I am looking for a role that allows me to leverage my skills in project management and client relations while fostering a collaborative team environment.

I am a highly motivated Account Manager with over 4 years of experience in customer service and project management within the iGaming and Gaming industry. My proven ability to manage high-priority tasks, build client relationships, and lead teams has consistently helped exceed revenue targets. With near-native English proficiency, I thrive in environments that challenge my problem-solving skills and allow me to leverage my passion for technology.

In my current role as an Account Manager, I manage new game releases, ensuring seamless integration for clients while collaborating with all tiers to handle high-priority tasks. My previous experience as a Customer Service Manager involved leading a team of 6 associates, managing over 1,500 clients, and contributing to significant revenue growth. I have also gained valuable experience as a Customer Service Associate and as a Content Creator, where I engaged audiences through streaming company-developed games.

Experience

Work history, roles, and key accomplishments

Current

Account Manager - iGaming

Current

Under NDA

Jan 2024 - Present (1 year 5 months)

Managed new game releases, ensuring seamless integration for clients. Collaborated with all tiers of clients to handle high-priority tasks and developed guides to support teams in high-priority projects.

Project Management Client Relationship Management Database Management IGaming

Customer Service Manager

Top Tier Club

Jan 2021 - Dec 2023 (2 years 11 months)

Led a team of 6 customer service associates in a subsidiary of Lionstale Games. Managed over 1,500 clients, contributing to $1M+ in revenue and enhancing client satisfaction through effective team management.

Customer Service Team Leadership Client Management Revenue

Content Creator

Trovo TV

Jan 2021 - Dec 2022 (1 year 11 months)

Streamed company-developed games to broaden audience engagement. Signed a content creation contract with Trovo.

Content Creation Live Streaming Gaming Digital Marketing

Customer Service Associate

Lionstale Games

Jan 2019 - Dec 2021 (2 years 11 months)

Gained initial experience in customer service, progressing to manager within 2 years. Supported client needs and ensured high service standards.

Customer Service Customer Support Service standards Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Elite High School of Economy

Economic Technician, Economy

Completed studies at Elite High School of Economy, focusing on economic principles and practices. Gained foundational knowledge in economic technician roles.