Stefan Laketic
@stefanlaketic
Highly motivated esports trading manager with strong communication skills.
What I'm looking for
I am a highly motivated individual who strives for prosperity and sets new goals every day. My positive energy and desire for progress drive me to excel in my work. I thrive in collaborative environments, although I am also capable of working independently. Currently, I serve as an Esports Trading Manager at Abios, where I monitor employees and ensure that our operations run smoothly.
In my previous role as a Customer Service Representative at Sitel, I honed my communication skills and developed a knack for problem-solving. My experience in customer service has equipped me with the ability to manage day-to-day operations effectively, handle refunds and returns, and maintain a high level of customer satisfaction. I am committed to motivating others and fostering teamwork, which I believe are essential for achieving success in any organization.
Experience
Work history, roles, and key accomplishments
Esports Trading Manager
Abios
May 2023 - Present (2 years 1 month)
Responsible for monitoring employees and ensuring that trading operations run smoothly. Focused on team dynamics and employee motivation.
Customer Service Representative
Sitel (The Body Shop)
Oct 2022 - Feb 2023 (4 months)
Engaged in customer communication, addressing inquiries, and resolving issues effectively while managing day-to-day operations.
Customer Service Representative
Trizma (Flixbus)
May 2022 - Oct 2022 (5 months)
Handled customer interactions, managed refunds and returns, and ensured smooth daily operations.
Education
Degrees, certifications, and relevant coursework
University in Novi Sad
Bachelor of Journalism, Journalism
2018 -
Gymnasium in Sremska Mitrovica
High School Diploma
2014 - 2018
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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