At Two Desperados, I handle tickets and requests sent through the game and social media. I also create and post campaigns on Facebook, Instagram, and TikTok.
I interact with the community through posts, surveys, interviews, and focus groups. Before that, at 5CA on the Epic Games Project, I delivered Tier 2 support for Fortnite, Rocket League, Fall Guys, and the Epic Games Store.
At 5CA, I resolved complex account, security, and e-commerce cases while managing player feedback and gameplay requests. My earlier experience includes managing customer sales and product procurement at Adria Komerc d.o.o., and lead mail processing at JP Pošta Srbije.
