Filip Mikula
@filipmikula
I resolve complex IT infrastructure issues across Tier 1–3 support for international users and clients.
CzechiaWhat I'm looking for
I've supported users and business clients at IMPROMAT-COMPUTER since 2021, progressing from Tier 1 to Tier 3 IT support while working across multiple projects and international teams.
I diagnose and resolve hardware, software, network, operating system, and user-access incidents through ticketing systems, remote assistance, phone, email, and direct communication. I work with Windows environments, networking, servers, Active Directory, Microsoft 365, virtualization, and IT infrastructure.
I'm motivated by complex technical problems and want to keep developing toward senior infrastructure, cloud, or cybersecurity work, taking responsibility for larger technical projects and teams.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
IMPROMAT-COMPUTER
Apr 2021 - Sep 2026 (5 years 5 months)
Provided technical support for users and business clients across multiple IT environments, progressing from Tier 1 to Tier 3 support. Diagnosed and resolved hardware, software, network, and user-access issues, and communicated regularly in English with international colleagues and users.
Education
Degrees, certifications, and relevant coursework
Cisco
Cisco Cybersecurity Essentials, Cybersecurity
2024 - 2024
Completed Cisco Cybersecurity Essentials from January 2024 to April 2024.
Cisco
Cisco Networking Essentials, Networking
2024 - 2024
Completed Cisco Networking Essentials from January 2024 to April 2024.
Cisco
Cisco CCNA: Enterprise Networking, Security & Automation (ENSA), Networking
2022 - 2023
Completed Cisco CCNA: Enterprise Networking, Security & Automation (ENSA) from September 2022 to June 2023.
Cisco
Cisco CCNA: Switching, Routing & Wireless Essentials (SRWE), Networking
2022 - 2023
Completed Cisco CCNA: Switching, Routing & Wireless Essentials (SRWE) from September 2022 to June 2023.
Cisco
Cisco CCNA: Introduction to Networks (ITN), Networking
2021 - 2022
Completed Cisco CCNA: Introduction to Networks (ITN) from September 2021 to June 2022.
Tech stack
Software and tools used professionally
Availability
Location
CzechiaAuthorized to work in
Salary expectations
Skills
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