Fikayo Abraham
@fikayoabraham
I lead customer service teams and strengthen customer relationships in banking.
NigeriaWhat I'm looking for
At United Bank for Africa, I lead customer service operations, helping ensure prompt, professional handling of customer inquiries, complaints, requests, account opening, BVN enrolment, and card issuance.
I've also supported routine account management, documentation, cheque and card requests, and timely service delivery. Driven by problem-solving and customer needs, I focus on improving customer satisfaction, loyalty, and brand relationships.
Experience
Work history, roles, and key accomplishments
Team Lead, Customer Service
United Bank for Africa PLC
Jul 2025 - Present (1 year 2 months)
Lead and supervise a team of customer service professionals to ensure prompt and professional handling of customer inquiries, complaints, and requests across all channels. Collaborated with other units to manage bank representatives' transactions and enrolled customers for Bank Verification Number and issued cards, opened accounts, and ensured proper documentation.
Education
Degrees, certifications, and relevant coursework
National Open University of Nigeria
Bachelor of Science, Public Administration
Bachelor of Science in Public Administration from the National Open University of Nigeria, completed in 2024.
The Oke-Ogun Polytechnic
Higher National Diploma, Public Administration
Higher National Diploma in Public Administration from The Oke-Ogun Polytechnic, completed in 2019.
The Oke-Ogun Polytechnic
National Diploma, Public Administration
National Diploma in Public Administration from The Oke-Ogun Polytechnic, completed in 2014.
P & P Comprehensive College
Senior Secondary Certificate, General Studies
Senior Secondary Certificate Examination from P & P Comprehensive College, completed in 2011.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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