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Felix Alaribe

@felixalaribe

Customer Experience Associate at CM Trading who maintained 75%+ attainment against retention targets through proactive client follow-up.

Nigeria

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What I'm looking for

I'm looking for a remote, full-time or part-time role aligned with US time zones, including evenings, weekends, and holidays.

At CM Trading, I managed an assigned client portfolio and maintained 75%+ attainment against retention targets through structured follow-up and proactive engagement. I handled outbound calls and digital client interactions, addressed concerns, and documented interactions and follow-ups in the CRM.

At TradelandFX Africa, I made 150+ outbound calls daily to generate leads, onboard clients, and support account growth. Earlier, I supported guests at Atelier Boutique Hotel and Transcorp Hilton Hotel, handling front-desk service, guest concerns, and switchboard enquiries.

Experience

Work history, roles, and key accomplishments

Retention Agent

CM Trading

Apr 2026 - Aug 2026 (4 months)

Managed client portfolio and maintained 75%+ retention target attainment through proactive engagement. Handled outbound calls and digital interactions to de-escalate attrition risks and documented all interactions in CRM.

Zendesk HubSpot CRM Outbound Calls Customer Retention De escalation Objection Handling Documentation

Executive Secretary / Assistant to the CEO

Hilltop Global Oil & Gas Solutions

Jun 2023 - Apr 2026 (2 years 10 months)

Served as the CEO's primary point of contact, screening calls and prioritizing requests. Coordinated meetings, agendas, and action items, and maintained confidential records and contracts.

Executive Support Calendar Management Meeting Coordination Document Management Stakeholder Communication

Junior Client Relationship Manager / Trading Specialist

TradelandFX Africa

Jan 2022 - Aug 2022 (7 months)

Made 150+ outbound calls daily to generate leads and onboard clients. Delivered product education and support, negotiated new accounts, and maintained accurate CRM records.

Outbound Sales Lead Generation Client Onboarding Product Education Negotiation CRM

Front Desk Agent / Housekeeping Supervisor

Atelier Boutique Hotel

Jan 2021 - Jan 2022 (1 year)

Ran front-desk operations including check-ins, reservations, and guest relations. Resolved guest concerns, supervised housekeeping, and handled payments and account balancing.

Front Desk Operations Guest Relations Housekeeping Supervision Payment Processing problem resolution

Front Desk Agent / Switchboard Operator

Transcorp Hilton Hotel

May 2019 - Jan 2021 (1 year 8 months)

Managed a multi-line switchboard, routing calls efficiently and answering guest enquiries. Coordinated between departments for timely service during peak periods.

Switchboard Operation Call Routing Customer Service Coordination Communication Skills