Felicia Brucemiller
@feliciabrucemiller
Experienced IT Specialist with a passion for technical assistance and training.
United StatesWhat I'm looking for
Felicia Brucemiller is a dedicated and skilled IT Specialist with a strong background in providing technical assistance, training, and support to customers. With experience in the Department of the Air Force and the Army Reserves, she has honed her skills in network security, hardware and software installation, and troubleshooting. Her ability to communicate effectively and provide guidance to customers has earned her a reputation as a reliable and efficient IT professional.
With a strong educational foundation in Information Technology, Felicia has continued to develop her skills through certifications and training programs. Her experience in the military has also given her a unique perspective on the importance of security and attention to detail.
Felicia is a team player who is dedicated to providing exceptional customer service and support. Her strong work ethic and ability to work well under pressure make her an asset to any organization.
Experience
Work history, roles, and key accomplishments
Information Technology Specialist
Department of the Air Force
Aug 2020 - Present (4 years 9 months)
Responsible for the operation and maintenance of computer systems, providing technical assistance and training to users. Duties include troubleshooting, installing upgrades, and ensuring network security compliance.
Human Resources Sergeant
Army Reserves
May 2013 - Present (12 years)
Assists in administering military personnel programs, reviews promotion packets, and maintains personnel records. Also coordinates the urinalysis program.
Corrections Officer
Georgia Department of Corrections
Aug 2013 - Jun 2020 (6 years 10 months)
Supervised and provided care for inmates, enforced facility security, and maintained accountability. Authorized to use physical force and firearms when necessary.
Master at Arms
Navy Reserves
May 2007 - Apr 2013 (5 years 11 months)
Provided law enforcement support, performed administrative functions, and assisted with the urinalysis program. Ensured compliance with military regulations.
Customer Service Representative II
Convergys
Jul 2009 - Feb 2010 (7 months)
Provided customer service support through various channels, resolving non-routine problems and ensuring service met contractual KPIs. Documented customer interactions accurately.
Information Management
Air Force
Jan 2001 - Jan 2005 (3 years 11 months)
Managed information resources, assisted with records management, and supported administrative communications. Installed and configured software systems.
Education
Degrees, certifications, and relevant coursework
Felicia hasn't added their education
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Availability
Location
United StatesAuthorized to work in
Job categories
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