Federico Wolk

Managed a portfolio of residential and commercial properties, administered contracts and leases, and facilitated tenant-owner relations. Coordinated with vendors for repairs and maintenance to ensure property standards.

Enhanced team performance through regular reviews and targeted feedback, leading to a significant increase in efficiency. Streamlined recruitment processes and managed a team of 15 to ensure compliance with company policies.

Provided technical support as a Service Desk Analyst, applying server patches and software updates to decrease vulnerabilities by 30%. Configured workstations for over 200 users, ensuring high uptime and supporting development teams with debugging.

Sustained high customer service standards and boosted team productivity through effective monitoring and feedback. Educated customers on billing and support processes, achieving a high satisfaction rate.

Showed properties to clients, managed repairs and maintenance, and developed relationships with property owners to expand the portfolio and secure long-term partnerships.

Delivered Tier 1 support as a Help Desk Technician, implementing troubleshooting protocols that reduced resolution times by 40%. Resolved over 1,000 issues annually and increased user satisfaction through proactive IT training.

Promoted to Specialist within 5 months for outstanding performance as a Customer Service Representative. Developed a troubleshooting guide that improved resolution times by 20% and enhanced customer service delivery.

Managed client relationships and acted as the primary contact for resolving issues. Promoted for outstanding performance and provided strategic insights to optimize client outcomes.

Currently studying International Law with a focus on Geopolitics and Diplomacy.

Grade: Magna Cum Laude

Graduated Magna Cum Laude with a double major in Human Resources Management.