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@fazatladyb

A psychology graduate with hands-on experience supporting client operations, managing schedules, and maintaining data accuracy across various records.

Indonesia
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At Akademi Soft Skills Indonesia, I designed four curriculum modules for classroom delivery and created an accessible, visually engaging format using Canva. I also established the organization’s ongoing social media presence and ran Meta ad campaigns, with account reach passing 3,300 impressions.

At Psychology Services Unit IIUM, I supported administrative operations by scheduling and communicating with around 10 clients daily. I also handled documentation, test administration, and reports for more than 110 clients and eight clinical psychology trainees, while maintaining confidentiality.

I designed the unit’s first SOPs and promotional materials, and independently produced materials for a suicide-prevention awareness webinar that drew more than 350 attendees. At the Overseas Election Organising Group (KPPSLN) Malaysia I & II, I validated more than 140 voter records against national electoral standards with no errors.

My experience also includes customer-facing roles at The Lotts Bakery and Tata & Friends (Sorella (M) Sdn Bhd), where I supported smooth service and accurate transactions. I earned a Bachelor of Human Sciences - Psychology (Honours) from INTERNATIONAL ISLAMIC UNIVERSITY MALAYSIA and am pursuing a Master of Arts (Psychology) at UNIVERSITAS GADJAH MADA, with an interest in Industrial and Organisational Psychology.

Experience

Work history, roles, and key accomplishments

AI

Internship

Akademi Soft Skills Indonesia

Sep 2025 - Nov 2025 (2 months)

Designed 4 curriculum modules and established the organization's first ongoing social media presence, running Meta ad campaigns that lifted account reach past 3,300 impressions and added 15-20 new followers.

TB

Part-Time Assistant

The Lotts Bakery

Mar 2025 - Mar 2025 (0 months)

Reorganized team workflow by assigning specialized responsibilities, reducing average customer wait time from 5 to 3 minutes and maintaining zero transaction discrepancies.

TB

Part-Time Retail Assistant

Tata & Friends (Sorella (M) Sdn Bhd)

Aug 2024 - Nov 2024 (3 months)

Handled the register alone during 117+ peak hours without errors, built rapport with customers leading to repeat business, and resolved a customer complaint directly without escalation.

Education

Degrees, certifications, and relevant coursework

Universitas Gadjah Mada logoUM

Universitas Gadjah Mada

Master of Arts, Psychology

2026 -

Pursuing a Master of Arts in Psychology with a major interest in Industrial and Organisational Psychology. Expected to graduate in the future.

International Islamic University Malaysia logoIM

International Islamic University Malaysia

Bachelor of Human Sciences, Psychology

2020 - 2025

Activities and societies: Silver Award: 4th University In Action Symposium (Desa Sejahtera - Building Sejahtera Community) (2024); Gold Award: 3rd University In Action Symposium (Desa Sejahtera - Building Sejahtera Community) (2023)

Earned a Bachelor of Human Sciences in Psychology with Honours. Received Silver Award at the 4th University In Action Symposium (2024) and Gold Award at the 3rd University In Action Symposium (2023).

Tech stack

Software and tools used professionally

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