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Favour Uwakpode

@favouruwakpode

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Dynamic HR professional with expertise in communication and administration.

Nigeria

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What I'm looking for

I am looking for a role that values communication and offers growth opportunities.

As a dedicated HR Managing Director at Shamrock Group, I bring a wealth of experience in human resources and administration. My journey began with a B.A. in Linguistics and Communication/Public Relations from the University of Port-Harcourt, where I honed my skills in effective communication and interpersonal relations. Over the years, I have taken on various roles, including Head of Administration at Citadel Montessori Canadian International School and Customer Service Representative at Green Light Microfinance Bank.

My diverse experience also includes remote roles as a Virtual Assistant and Data Entry specialist for international companies. I pride myself on my excellent oral and written communication skills, which have been instrumental in fostering positive relationships within teams and with clients. I am passionate about creating efficient administrative processes and ensuring that organizational goals are met through effective human resource management.

Experience

Work history, roles, and key accomplishments

Current

HR Managing Director

Current

Shamrock Group

Jan 2024 - Present (1 year 6 months)

Currently serving as the HR Managing Director, overseeing human resources operations and strategies. Responsible for managing HR functions to support the company's objectives.

Human Resources Strategic Planning Team Leadership Employee Relations HR Management

Head of Administrations

Citadel Montessori Canadian International School

Jan 2023 - Jan 2024 (1 year)

Led administrative operations and managed school resources effectively. Ensured smooth daily operations and supported educational programs.

Administration Operations Management Resource Allocation Educational Support

Customer Service Representative

Green Light Microfinance Bank

Jan 2022 - Jan 2023 (1 year)

Provided excellent customer service, addressing inquiries and resolving issues for bank clients. Maintained high levels of customer satisfaction and supported banking operations.

Customer Service Conflict Resolution Communication Banking Operations Client Relations

Customer Service Representative

Estate Company

Served as a remote customer service representative for an estate company, handling client inquiries and providing support. Assisted with property-related questions and service requests.

Customer Service Customer Support Remote Work Communication Problem Solving

Call Service Representative

Call Service Company

Worked remotely as a call service representative, managing inbound and outbound calls for a company. Provided information and resolved customer issues over the phone.

Call Center Operations Customer Support Communication Remote Work Problem Solving

Virtual Assistant

Recruitment Agency

Worked remotely as a Virtual Assistant for a recruitment agency, supporting various administrative and recruitment tasks. Managed schedules, communications, and data entry.

Virtual Assistance Recruitment Administrative Support Data Entry Communication

Instructor

Clarion Call Computer and Web Design Training LTD

Jan 2020 - Jan 2021 (1 year)

Instructed students in computer and web design, developing curriculum and providing hands-on training. Guided students through practical exercises and theoretical concepts.

Instructing Curriculum Development Web Design Computer Training Mentorship

Data Entry Specialist

Engineering Company

Performed remote data entry tasks for an engineering company, ensuring accuracy and efficiency in managing large datasets. Organized and maintained critical company information.

Data Entry Data Management Remote Work Microsoft Excel

Education

Degrees, certifications, and relevant coursework

University of Port-Harcourt

Bachelor of Arts, Linguistics and Communication/Public Relations

Completed a Bachelor of Arts degree focusing on Linguistics and Communication, with a specialization in Public Relations. Gained comprehensive knowledge in language studies, communication theories, and public relations strategies.