Favour Maduabuchi
@favourmaduabuchi
IT Support Technician at Xexron Technology, assigned to Qatar Airways, supporting in-aircraft Wi-Fi and airport network operations.
NigeriaWhat I'm looking for
At Xexron Technology, assigned to Qatar Airways, I provide frontline IT support for airport operations and in-aircraft Wi-Fi systems, helping maintain stable connectivity and a reliable user experience.
I resolve platform configuration and network issues, working with the Doha-based IT Team and escalating critical incidents to support uninterrupted airport operations.
I monitor network systems and use Wireshark to troubleshoot escalated incidents. I also maintain incident documentation and optimize ticket management to meet SLA requirements.
At the Federal Airports Authority of Nigeria (FAAN), I supported its digital service platform, helping users with account access, bookings, and payments while monitoring and escalating technical issues.
Experience
Work history, roles, and key accomplishments
IT Support Technician
Xexron Technology
Dec 2024 - Present (1 year 10 months)
Delivered frontline IT support for Qatar Airways at Port Harcourt International Airport, ensuring stable in-aircraft Wi-Fi and network connectivity. Optimized ticket management to meet SLAs and monitored systems using Wireshark to reduce downtime.
IT Support
Federal Airports Authority of Nigeria
Apr 2024 - Dec 2025 (1 year 8 months)
Provided technical support for the FAAN digital service platform, assisting users with account access, service booking, and payment functionality. Troubleshot platform issues and monitored system performance to ensure reliable digital service delivery.
Education
Degrees, certifications, and relevant coursework
Federal University Lokoja
Bachelor of Science, Economics
2017 - 2023
Grade: Second Class Division
B.Sc. in Economics from Federal University Lokoja, completed in 2023 with Second Class Division.
Odogunyan Grammar School
Senior Secondary School Certificate, General Studies
2013 - 2016
Senior Secondary School Certificate from Odogunyan Grammar School, completed in 2016.
Christian Mission in Many Land
First School Leaving Certificate, General Studies
2006 - 2010
First leaving school certificate from Christian Mission in Many Land, completed in 2010.
Google IT Support Professional Certificate, Information Technology
Google IT Support Professional Certificate.
CourseCareers
IT Professional, Information Technology
CourseCareers IT Professional certification.
Microsoft
Microsoft Fundamentals Certificate, Information Technology
Microsoft Fundamentals Certificate.
CompTIA
CompTIA A+, Information Technology
CompTIA A+ certification.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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