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Fatma Ridene

@fatmaridene

Commercial assistant with experience at Intermarché, Think Events, and in banking; supported customer service and event planning.

France

Message

What I'm looking for

I’m looking to bring my customer service, organization, and operational support experience to a team where I can contribute to day-to-day efficiency and customer satisfaction.

At Intermarché, I welcomed and advised customers, handled checkout, and helped build customer loyalty. I also restocked shelves and managed stock and supplies.

I maintained product labels and promotional displays, while carrying out hygiene checks and keeping work areas clean.

As a Commercial Assistant Intern at Think Events, I handled calls and visitor reception, followed administrative files, and supported planning and organization of event activities.

During internships and projects with Banque Nationale Agricole and STAR, I worked on customer service and client records. My 2016 project studied customer satisfaction, processed statistical data, and proposed service improvements.

Experience

Work history, roles, and key accomplishments

Employée Commerciale Polyvalente

Intermarché

Oct 2023 - Apr 2026 (2 years 6 months)

Accueil, conseil et fidélisation de la clientèle, en charge de l'encaissement en caisse. Réapprovisionnement des rayons, étiquetage des produits, gestion des stocks et contrôles d'hygiène.

Vente

Relation Client

Encaissement

Gestion Des Stocks

Merchandising Hygiëne

Stagiaire Production Pâtisserie

Pâtisserie So Sweet

Mar 2019 - Mar 2020 (1 year)

Planification et répartition des tâches en production, gestion de l'équipe de fabrication. Sélection et dosage des ingrédients, préparation des viennoiseries et suivi de cuisson.

Production Team Management

Patisserie

Cooking Order Management

Stagiaire Assistante Commerciale

Think Events

Sep 2017 - Jun 2018 (9 months)

Traitement des appels et accueil des visiteurs, suivi des dossiers administratifs. Support à l'équipe dans la planification et l'organisation des activités événementielles.

Accueil Téléphonique

Support Administratif

Événementiel

Planification

Projets & Stages

Banque Nationale Agricole & STAR

Jan 2014 - Dec 2016 (2 years 11 months)

PFE (2016) : étude de satisfaction client, traitement des données statistiques et propositions d'amélioration du service. Stage (2015) : chargée de clientèle junior — gestion de la base clients et opérations courantes. Stage (2014) : traitement des dossiers d'assurance vie et santé — accueil et étude des demandes clients.

Customer Satisfaction Analysis

Data Processing Customer Management Assurance