Open to opportunities

Fatima Jalloh

@fatimajalloh

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Highly analytical professional skilled in data analysis and client services.

United States

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What I'm looking for

I am looking for a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth.

I am a highly analytical and detail-oriented professional with a robust background in client services, data analysis, and operational optimization. My experience includes acting as the primary point of contact for client inquiries at Arthur J. Gallagher, where I ensured prompt resolution of issues and maintained high levels of client satisfaction. I have a proven track record of leveraging technological advancements to enhance operational efficiency and deliver exceptional client experiences.

Throughout my career, I have conducted detailed data analysis to optimize workflow processes and improve service delivery. My role as an Administrative Assistant at Sacred Heart University involved designing process improvements for academic systems, which resulted in enhanced compliance and efficiency. I am passionate about promoting ethical practices in technology and collaborating across diverse teams to communicate complex findings effectively.

Experience

Work history, roles, and key accomplishments

Client Service Associate

Arthur J. Gallagher

May 2022 - Oct 2023 (1 year 5 months)

Served as the primary contact for client inquiries, ensuring prompt resolution and high client satisfaction. Conducted data analysis to optimize workflows and enhance operational efficiency. Collaborated with teams to improve service delivery and compliance.

Client Services Data Analysis Workflow Optimization Risk Management Performance Metrics Communication Team Collaboration Reporting

Administrative Assistant

Sacred Heart University

Jul 2021 - May 2022 (10 months)

Implemented process improvements for academic systems and conducted grade analyses to enhance student outcomes. Collaborated with IT and finance teams to streamline workflows and manage student-related projects.

Process Improvement Data Analysis Project Management Cross Functional Collaboration Compliance Workflow Optimization

Department Assistant

Sacred Heart University

Jan 2020 - Jul 2021 (1 year 6 months)

Managed data systems and updated student records to ensure compliance. Partnered with technical teams to enhance course scheduling and user experience across platforms.

Data Management Compliance User Experience Collaboration Process Improvement

Account Manager Support Supervisor

Quick Med Claims

Apr 2019 - Jan 2020 (9 months)

Led risk mitigation initiatives and provided analysis of revenue cycles. Maintained strong client relationships through effective communication and resolution of billing challenges.

Risk Mitigation Communication Problem Solving Billing

Billing Specialist

Quick Med Claims

Apr 2018 - Apr 2019 (11 months)

Conducted reviews of financial systems and identified discrepancies. Utilized data analysis tools to generate reports and recommend improvements to enhance workflow processes.

Financial Analysis Data Analysis Reporting Workflow Optimization Problem Solving

Education

Degrees, certifications, and relevant coursework

Sacred Heart University

Bachelor of Science, Information Technology

2020 - 2025

Pursuing a Bachelor of Science in Information Technology, focusing on the integration of technology in various sectors. The program emphasizes practical skills in data analysis, software development, and system management.