Open to opportunities

Fatema Kabir

@fatemakabir

Message

I build positive online communities through moderation, customer support, and digital marketing.

Bangladesh

Message

What I'm looking for

I'm looking for opportunities in social media moderation, community management, customer support, or digital marketing where I can improve customer experiences, enforce content policies, and support brand growth.

I'm currently managing community interactions for NabilaNabila, responding to direct messages and comments while building trust and loyalty among followers.

I monitor online activity, enforce content policies, review user reports, and remove harmful or offensive content. I also support brand awareness through advertising strategies and use market research and consumer patterns to inform marketing activity.

Previously, I handled customer questions, feedback, complaints, and service inquiries at Grameenphone, resolving issues promptly and maintaining service quality within target timeframes.

My background also includes professional translation, proofreading, editing, and English teaching. I communicate in Bangla, English, and Hindi, and bring a customer-focused approach recognized by management for contributing to increased sales.

Experience

Work history, roles, and key accomplishments

Current

Social Media Moderator

Current

NabilaNabila

Jan 2023 - Present (3 years 9 months)

Managed online community interactions, responded to user inquiries and complaints, monitored activity, and enforced content policies. Supported brand awareness and advertising strategies.