Open to opportunities

Somaiya Akter

@somaiyaakter

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Marketing manager with 3+ years moderating and growing Facebook communities with compliant, respectful engagement.

Bangladesh

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What I'm looking for

I want a marketing role where I can own community moderation and customer engagement—handling Bangla/English communication, keeping discussions compliant and respectful, and driving growth with consistent content, reporting, and fast response.

I’m a marketing manager with 3+ years of experience managing online communities and supporting growth through consistent engagement. I’ve moderated science-focused and book-buying Facebook communities, ensuring rule compliance and respectful discussions while responding to member queries, comments, and reports in a timely, professional manner.

In addition, I’ve handled customer inquiries and provided product information as an Admin, while maintaining records of orders, inventory, and sales reports. I organize files and documents with strong database management, support marketing activities through member engagement and comment handling, and communicate confidently in Bangla–English for fast, clear announcements and participant coordination.

Experience

Work history, roles, and key accomplishments

Current

Nova Gold & Jewelry Admin

Current

Nova Gold & Jewelry

Jan 2023 - Present (3 years 5 months)

Handled admin tasks for a jewelry business, including customer inquiries and product information responses. Maintained order and inventory records, supported social media marketing/product posting, and organized documents and sales reports.

Customer Support Product Information Responses Sales Reporting Database Management Social Media Marketing Bangla–English Typing

Boi Bilash Moderator

Boi Bilash

Jan 2021 - Jan 2023 (2 years)

Moderated a book-buying and selling Facebook group by approving posts and monitoring member activity. Managed book-related content and facilitated literary discussions in a professional manner.

Member Activity Monitoring Community Engagement

Science Hacks Moderator

Science Hacks

Jan 2019 - Jan 2021 (2 years)

Moderated a science-focused Facebook community, ensuring rule compliance and respectful discussions. Responded to member queries, comments, and reports promptly and handled conflict with professionalism.

Facebook Community Moderation Conflict Resolution Member Engagement Comment And Report Handling Community Announcements Community Safety And Respect