Fasure Johnson Iyanuoluwa

Created and published over 100 blog articles, social media posts, and multimedia scripts, boosting engagement by 35%. Led and supervised a team of five writers, managing editorial calendars and ensuring SEO-focused quality standards.

Handled high volumes of inbound and outbound customer calls, providing accurate product and service information with empathy. Resolved complaints and inquiries while maintaining a 90% satisfaction rate and updating customer interactions in CRM for performance tracking.

Instructed over 80 students in English Language and Literature, supporting improved academic performance and communication skills. Built lesson plans, maintained student performance records, and generated digital progress reports aligned with the school curriculum.

Managed and processed 50+ travel bookings monthly for corporate and individual clients, coordinating flights, visas, and accommodations. Resolved complaints and rescheduling issues promptly, reducing dissatisfaction by 40%.

Managed front desk operations including guest check-ins, check-outs, and reservations while delivering professional customer service. Resolved guest issues and processed payments, invoices, and billing documentation accurately.

Designed and produced over 200 visual and digital materials for church programs and managed digital signage and weekly service announcements. Operated multimedia equipment for live streaming and edited videos, photos, and presentation slides to meet broadcast standards.

Oversaw daily store operations, sales, and inventory management to meet business targets. Supervised and trained a team of three, implemented stock controls that reduced product loss by 25%, and maintained accurate financial records.

Assisted in the production and coordination of over 20 radio programs and live broadcasts. Conducted field interviews and vox-pop sessions and edited/mixed audio content in Adobe Audition while drafting and reviewing scripts and news bulletins.

Earned a Higher National Diploma (HND) in Mass Communication at The Polytechnic, Ibadan (2023).

Earned a National Diploma (ND) in Mass Communication at The Polytechnic, Ibadan (2019).

Completed WAEC/SSCE at Elizabeth College (2017).