Looking for a job

Farzana Hossain Eva

@farzanahossaineva

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I build welcoming online communities through social media operations, customer support, and multilingual communication.

Portugal

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What I'm looking for

I'm looking for a flexible, self-scheduled remote role where I can support safe, engaging online communities through social media operations, customer interaction, and high-quality communication.

I've built customer-facing operations across a neighbourhood grocery business, international education consultancies, and hospitality. As co-owner and operations assistant at Minimarcado, I managed daily customer service and cashier operations.

At Pathway Consultancy and Immigration Service and Gateway2Abroad, I counselled prospective students on international higher-education opportunities and developed marketing initiatives to support student recruitment.

I'm passionate about safe, engaging online spaces, combining social media operations, community interaction, and prompt support. I work comfortably in flexible remote environments and communicate in Bengali, Portuguese, English, Hindi, and Urdu.

Experience

Work history, roles, and key accomplishments

Grocery Store Co-Owner & Operations Assistant

Minimarcado

Jul 2024 - Jan 2026 (1 year 6 months)

Established and operated a neighbourhood grocery business, managing daily customer service and cashier operations.

Customer Service Cashier Operations Business Operations

Senior Consultant & Marketing Head

Pathway Consultancy and Immigration Service

Nov 2020 - Feb 2022 (1 year 3 months)

Counselled prospective students regarding international higher education opportunities and developed marketing initiatives to increase student recruitment.

Student Counselling Marketing Recruitment

Front Service Associate

Stick N Sushi

Apr 2018 - Dec 2019 (1 year 8 months)

Delivered exceptional customer service in a fast-paced international restaurant, receiving consistently positive feedback and recognition for service quality.

Customer Service Communication Skills

Project Manager (Senior Consultant)

Gateway2Abroad (Student Consultancy Farm)

Jan 2017 - Mar 2018 (1 year 2 months)

Provided counselling for international education opportunities, initially from Dhaka and later from the Copenhagen branch.

Student Counselling Project Management

HR & Marketing Head

Three Star Fashion Ltd.

Aug 2011 - Nov 2016 (5 years 3 months)

Led human resources and marketing functions for a fashion company.

Human Resources Marketing

Education

Degrees, certifications, and relevant coursework

Aalborg University

MSc, Innovation, Knowledge and Entrepreneurial Dynamics

2017 - 2019

Completed a Master of Science in Innovation, Knowledge and Entrepreneurial Dynamics at Aalborg University from 2017 to 2019.

American International University-Bangladesh

Bachelor in Business Administration, Business Administration

2008 - 2011

Earned a Bachelor in Business Administration with a major in Human Resource Management from American International University-Bangladesh from 2008 to 2011.