I managed the Gaming & Media Community Hub, supporting a platform of 3,000+ active members through onboarding, engagement, moderation, and conflict resolution. I handled about 15 daily support queries and maintained same-day responses and resolutions for the large majority.
To make the community more self-sustaining, I designed its permission tiers, role hierarchies, and channel structure. I also built and deployed two JavaScript automation bots that saved an estimated five hours of manual work per week.
At Bitget Exchange Ecosystem, I provided real-time tier-1 support on account access, security, and platform operations. I also enforced anti-phishing, anti-scam, and compliance protocols across verified regional community channels.
