Farhaån Baba
@farhanbaba
Support Engineer at AlmuqeetSystems troubleshooting SMS routing, APIs, and L2 service issues.
IndiaWhat I'm looking for
At AlmuqeetSystems, I collaborate with cross-functional teams to troubleshoot SMS-based L2 technical issues and support system reliability.
I resolve customer issues through Trouble Ticket, email, Teams, and WhatsApp, providing timely and accurate solutions.
My work focuses on SaaS-based SMS solutions, including SMS routing, API troubleshooting, root cause analysis, and incident resolution.
For a personal project, I developed a MATLAB algorithm that analyzed images using PSNR and grey scaling to track project progress and report time efficiency.
Experience
Work history, roles, and key accomplishments
Support Engineer
Almuqeet Systems
Apr 2024 - Present (2 years 6 months)
Collaborating with cross-functional teams to troubleshoot SMS-based L2 technical issues, enhance performance, and ensure system reliability. Efficiently resolve customer issues through multiple platforms including Trouble Ticket, Email, Teams, and WhatsApp.
Education
Degrees, certifications, and relevant coursework
Jeremy IT Lab
CCNA, Networking
2026 -
Completed a CCNA course from August to October 2026.
University of Kashmir
B.Tech, Computer Science
Pursued a B.Tech in Computer Science, completing coursework in computer networks, DBMS, software engineering, and cloud computing.
SP Higher Secondary School
High School Diploma, General Studies
Completed high school with coursework in physics, chemistry, mathematics, English, and physical education.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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