Ashish Jadhav

I’m a Technical Support Engineer with 2+ years of experience in SaaS-based production support, specializing in API troubleshooting, incident management, and SLA-driven environments. I focus on fast, accurate resolution while keeping customers informed end-to-end.

In my most recent role, I resolved 80–85% of weekly technical support tickets through chat, email, and calls. I maintained 93% SLA compliance and improved CSAT by 70% by handling incidents efficiently, performing root cause analysis (RCA), and escalating with clear technical context.

I’m proficient in SQL and REST API debugging, using developer tools and structured log analysis to isolate failures. I also troubleshoot networking and systems fundamentals—TCP/IP, DNS, HTTP/HTTPS, OSI model, and VPN/connectivity issues—while monitoring application behavior with DataDog.

I enjoy working cross-functionally with engineering and product teams to drive bug fixes and prevent repeat issues. I have a strong interest in cloud technologies, automation, and cybersecurity, including completing cybersecurity training covering Vulnerability Assessment and OWASP Top 10 security risks.