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Ashish Jadhav

@ashish123

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Technical Support Engineer resolving SaaS API incidents with SQL, monitoring, and SLA-focused customer-first expertise.

India

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What I'm looking for

I am looking for a customer-focused role where I can leverage my support experience, build strong customer relationships, solve problems effectively, and continue developing my skills while contributing to business and customer success.

I’m a Technical Support Engineer with 2 years of experience in SaaS-based production support, specializing in API troubleshooting, incident management, and SLA-driven environments. I focus on fast, accurate resolution while keeping customers informed end-to-end.

In my most recent role, I resolved 80–85% of weekly technical support tickets through chat, email, and calls. I maintained 93% SLA compliance and improved CSAT by 70% by handling incidents efficiently, performing root cause analysis (RCA), and escalating with clear technical context.

I’m proficient in SQL and API webhook integration and debugging, using developer tools and structured log analysis to isolate failures.

I enjoy working cross-functionally with engineering and product teams to drive bug fixes and prevent repeat issues. I have a strong interest in cloud technologies, automation, and cybersecurity, including completing cybersecurity training covering Vulnerability Assessment and OWASP Top 10 security risks.

Experience

Work history, roles, and key accomplishments

Technical Support Engineer

Intangles lab Pvt Ltd

Apr 2024 - Apr 2026 (2 years)

I was a Technical Support Engineer at Intangles Lab Pvt Ltd.

Dynamic SQL API Integration Ticketing Systems Support Ticketing Systems SLA Management RCA Tracking CRM Systems Remote Remote

Junior Engineer

Aakar foundry Pvt Ltd

Jan 2021 - Feb 2022 (1 year 1 month)

Aakar foundry pvt Ltd - Junior Engineer.
Roles and responsibilities-

• Managed production processes to ensure quality output and operational efficiency
• Conducted quality control checks and internal audits.
• Implemented improvements that reduced defects and increased efficiency
• Improved Overall Equipment Effectiveness (OEE)
• Maintained documentation for compliance and quality standards

Project Management Pre Production Planning Manufacturing Operations Manufacturing Drawings

Education

Degrees, certifications, and relevant coursework

Vishwakarma Institute of Technology, Pune

Production Engineering

2017 - 2020

Completed a Production Engineering program at Vishwakarma Institute of Technology, Pune from August 2017 to October 2020.

Techverse

Cybersecurity Internship (Certification), Cybersecurity

Completed a cybersecurity internship focused on vulnerability assessment, basic penetration testing, and OWASP Top 10 security risk analysis and reporting.