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Farhan Ahmad

@farhanahmad

Detail-oriented corporate travel consultant optimizing bookings, compliance, and client satisfaction.

India
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What I'm looking for

I seek a remote role where I can optimize corporate travel bookings, improve support processes, mentor teammates, and drive high client satisfaction.

I am a detail-oriented corporate travel consultant with 4+ years of recent experience supporting business travelers through Concur, Deem, and Sabre GDS. I consistently deliver exceptional customer service in fast-paced, remote environments and focus on cost efficiency and policy compliance.

In my most recent role as a Chat Support Executive, I resolved an average of 60+ customer inquiries daily and maintained a 98% customer satisfaction rating while exceeding response-time targets.

I streamline support processes by identifying common issues and collaborating with product teams to implement FAQ and workflow updates, which reduced repeat queries by 25%. I also train and mentor new team members to improve onboarding efficiency and service consistency.

I bring strong skills in Excel, chat support, chatbot interaction, and virtual assistance, and I am committed to optimizing travel arrangements and support operations for measurable client satisfaction and operational improvements.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

AU

Aulana Mazharul Haque Arabic and Persian University

High School Diploma or Equivalent, General secondary education

2016 - 2019

Completed foundational education equivalent to a high school diploma, preparing for Bachelor of Computer Applications studies.

Tech stack

Software and tools used professionally

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