Farhan Ahmad

I am a detail-oriented corporate travel consultant with 4+ years of recent experience supporting business travelers through Concur, Deem, and Sabre GDS. I consistently deliver exceptional customer service in fast-paced, remote environments and focus on cost efficiency and policy compliance.

In my most recent role as a Chat Support Executive, I resolved an average of 60+ customer inquiries daily and maintained a 98% customer satisfaction rating while exceeding response-time targets.

I streamline support processes by identifying common issues and collaborating with product teams to implement FAQ and workflow updates, which reduced repeat queries by 25%. I also train and mentor new team members to improve onboarding efficiency and service consistency.

I bring strong skills in Excel, chat support, chatbot interaction, and virtual assistance, and I am committed to optimizing travel arrangements and support operations for measurable client satisfaction and operational improvements.