faraz khan
@farazkhan5
Assistant Manager with 6+ years in client service, grievance management, and operations excellence.
IndiaWhat I'm looking for
I am an Assistant Manager with over six years of experience delivering client service, grievance management, and operational improvements for high-value accounts.
I have managed major client relationships, coordinated cross-functional teams, and resolved escalations rapidly — resolving 90% within 24 hours and achieving 95% SLA adherence.
My strengths include process development, training, CRM tooling (Zoho, Nugget), reporting and data analysis; I reduced ticket resolution time by 30% via a follow-up tracker and built SOPs for onboarding and escalations.
I focus on fostering positive workplace culture, improving client retention, and driving measurable operational efficiencies through clear communication and performance optimization.
Experience
Work history, roles, and key accomplishments
Assistant Manager
Visit Health Pvt Ltd
Feb 2023 - Present (2 years 7 months)
Managed three high-value client accounts, resolved 90% of escalations within 24 hours, and improved client retention through proactive service delivery and cross-functional collaboration.
Grievance Team Leader
I-Energizer Pvt Ltd
Jan 2020 - Dec 2022 (2 years 11 months)
Led L3 grievance team to resolve high-priority escalations within agreed timelines, supervised and trained staff, and maintained audit-compliant grievance records to improve resolution quality.
Retention Executive
Aegis Global Pvt Ltd
Jan 2019 - Dec 2019 (11 months)
Engaged at-risk customers to prevent churn, delivered personalized retention solutions, and analyzed feedback to boost customer lifetime value and service quality.
Education
Degrees, certifications, and relevant coursework
Bareilly (Tally Diploma)
Diploma in Tally, Accounting Software
Completed a Diploma in Tally in Bareilly.
MUM.J.P. Rohilkhand University
Bachelor of Commerce, Commerce
Completed Bachelor of Commerce (B.Com) through M.J.P. Rohilkhand University, Bareilly.
Nice College, Bareilly
Diploma, Computer Hardware and Networking
Completed a Diploma in Computer Hardware and Networking at Nice College, Bareilly.
F.R. Islamia Inter College, Bareilly
Intermediate (10+2), General (Intermediate)
Completed Intermediate (10+2) education through U.P. Board at F.R. Islamia Inter College, Bareilly.
M.B. Inter College, Bareilly
High School (10), General (High School)
Completed High School (10th grade) through U.P. Board at M.B. Inter College, Bareilly.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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