FKFarasha Khan
@farashakhan
Customer Experience Specialist passionate about optimizing customer journeys.
PakistanWhat I'm looking for
I'm Farasha Khan, a Customer Experience Specialist fueled by curiosity and driven by data. My journey has been about transforming challenges into opportunities and insights into actionable strategies. Currently, I work at US Mobile, where I leverage my onboarding and technical expertise to ensure seamless transitions and create effortless customer experiences.
Previously, as a Customer Service Specialist at Ibex (Walmart), I honed my skills in resolving issues efficiently and building rapport with customers. My experience as a teacher at Ghazi Foundation School further developed my ability to communicate effectively and foster a positive environment, encouraging curiosity and critical thinking among students. I am committed to creating meaningful impact and driving innovation in every role I undertake.
Experience
Work history, roles, and key accomplishments
Customer Experience Specialist
US Mobile
Jan 2023 - Present (2 years 5 months)
Ensured seamless transitions and resolved issues for customers. Utilized onboarding and technical expertise to create effortless experiences. Applied strong communication and problem-solving skills to enhance satisfaction and loyalty.
Customer Service Specialist
Ibex
Jan 2022 - Dec 2023 (1 year 11 months)
Delivered exceptional customer support by efficiently resolving issues. Focused on building rapport to ensure a seamless customer experience.
Teacher
Ghazi Foundation School
Jan 2021 - Dec 2022 (1 year 11 months)
Designed engaging lessons and adapted to diverse learning styles. Fostered a positive classroom environment, encouraging curiosity and critical thinking. Collaborated with parents and faculty to support student success.
Education
Degrees, certifications, and relevant coursework
Govt. Girls Degree College
Bachelor in Media Science, Pre. Engineering
2019 - 2021
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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