Open to opportunities

Farai Mariba

@faraimariba

"Insurance underwriting & claims pro. Sales, data, customer service. Remote-ready. Give me a system—I'll make it better."

Zimbabwe

Message

What I'm looking for

I’m looking for a dynamic underwriting or insurance support role where I can apply my risk assessments, policy analysis, and claims-processing experience, while partnering with clients and teams to improve accuracy, compliance, and customer satisfaction—open to remote or hybrid work.

I’m a detail-oriented insurance professional with experience in underwriting, claims processing, and insurance administration, strengthened through a rotational traineeship across underwriting, claims, admin, and finance. I negotiate and prepare motor, property, and liability insurance policies, manage client portfolios, and complete risk assessments and policy analysis while ensuring insurance compliance and alignment with SOPs.

I’ve handled 50+ motor, property, and liability claims for both corporate and individual clients, supporting clients through the full process with reporting, documentation, and pre- and post-loss assessments. I also bring strong customer-focused communication and sales/operations discipline, using MS Office/Excel for reporting and productivity tracking, and tools like Telegram and Zendesk for inquiries and complaint handling—while consistently driving performance improvements.

Experience

Work history, roles, and key accomplishments

Trainee Broker

Zimbabwe Insurance Brokers

Apr 2022 - Mar 2023 (11 months)

Rotational graduate trainee in underwriting, claims, administration, and finance; negotiated motor, property, and liability policies and managed 50+ claims while ensuring compliance with SOPs. Conducted risk assessments, advised clients on risk mitigation, and produced sales/productivity reports using MS Office and broking software.

Underwriting Claims Processing Risk Assessment Policy Analysis Insurance Compliance Client Relationship Management Sales Reporting MS Office Document Management

Senior Sales Clerk

Sunbets T/A Moors World of Sport

Feb 2017 - Jun 2021 (4 years 4 months)

Progressed from Sales Clerk to Senior Staff member at Sunbets (Moors World of Sport), handling online sports betting, fantasy sports, and virtual simulated sports with professional customer support via Telegram and Zendesk. Oversaw POS operations and branch accounting, achieved 95% sales targets in the first year, contributed to 5 new branch openings in 2 years, and trained staff to achieve 30% ab

Customer Service Sports Betting Sales POS Reconciliation Complaint Handling Telegram Zendesk Sales Reporting Staff Training

Data Capturing Clerk

NicozDiamond Pvt Ltd

Jun 2014 - Nov 2014 (5 months)

Managed policy document administration for NicozDiamond Pvt Ltd, recording and archiving 2,000+ lapsed/old policies in Excel and creating/sorting backups. Supported underwriting and claims management teams by preparing and analyzing data.

Policy Administration Data Entry Excel Data Analysis Backup Claims Support Underwriting Support

Attachment Student

NicozDiamond Pvt Ltd

Sep 2011 - Aug 2012 (11 months)

Attachment student supporting underwriting and claims-related work across NicozDiamond departments, handling walk-in/telephone/email customer interactions and group policy underwriting (10+ daily). Assisted with client credit/risk/claims data collection, helped arrange reinsurance for high-risk/value policies, and supported pre- and post-loss assessments for motor vehicle and property/liability cl

Underwriting Claims Handling Risk Analysis Reinsurance Coordination Data Collection Pre Loss Assessment Post Loss Assessment Broker Visits

Education

Degrees, certifications, and relevant coursework

National University of Science and Technology

Bachelor of Commerce (Honours), Risk Management and Insurance

Activities and societies: Research paper: A study of consumer buying habits, trends and perceptions on insurance products in Zimbabwe with reference to motor and fire businesses (case study of Zimbabwe Insurance Industry).

Completed a BCom Honours in Risk Management and Insurance at the National University of Science and Technology. Authored a research paper on consumer buying habits and perceptions of insurance products in Zimbabwe.