Open to opportunities

Farah Tawfik

@farahtawfik

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Dynamic Account Manager with expertise in customer experience and analytics.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth in a collaborative environment.

I am a dynamic Account Manager with a strong background in customer experience, HR, and data analytics. My experience managing over 100 diverse client portfolios has equipped me with the skills to streamline operations and exceed client satisfaction benchmarks. I am proficient in CRM platforms and strategic planning, which allows me to support organizational goals effectively.

In my current role at Perspectives LTD / AllOne Health, I manage Employee Assistance Program (EAP) accounts, delivering exceptional services while analyzing client needs to develop tailored support strategies. My previous experiences, including roles in HR and call center operations, have honed my ability to respond to critical incidents and workplace emergencies with timely and effective resolutions.

With a Master’s degree in Industrial-Organizational Psychology, I am committed to enhancing workplace equity and fostering a positive work environment. I am fluent in both English and Arabic, which allows me to connect with a diverse clientele and contribute to inclusive workplace initiatives.

Experience

Work history, roles, and key accomplishments

Account Manager

Perspectives LTD / AllOne Health

Feb 2023 - Apr 2025 (2 years 2 months)

Managed over 100 diverse Employee Assistance Program (EAP) accounts, delivering exceptional services and ensuring client satisfaction. Analyzed client needs, managed and executed contract renewals and market trends to develop tailored support strategies. Responded to critical incidents and workplace emergencies, providing timely and effective resolutions.

EAP Services Client Management Contract Management Market Analysis Strategic Planning Crisis Management Customer Satisfaction

HR & Call Center Representative

California COVID-19 Rent Relief (Adecco)

May 2020 - Apr 2021 (11 months)

Supported applicants through high-volume call center operations with empathy and accuracy. Ensured workflow efficiency and escalated unresolved cases appropriately. Maintained accurate records and documentation in compliance with company policies and regulatory requirements.

Call Center Operations Customer Support Documentation Compliance

HR and Executive Assistant Intern

California State University, Fullerton

Nov 2019 - Apr 2020 (5 months)

Designed and implemented D&I projects to enhance workplace equity. Produced reports for university leadership and coordinated impactful events. Efficiently managed complex calendars for senior executives, including scheduling meetings across time zones, coordinating with internal and external stakeholders, and proactively resolving scheduling conflicts to maximize productivity.

DE&I Event Coordination Calendar Management

Social Media & HR Assistant

Medicine Shoppe Pharmacy

Jun 2015 - Nov 2018 (3 years 5 months)

Led digital marketing initiatives to boost brand engagement. Supported HR functions and staff development programs. Oversaw and curated content for company social media platforms, ensuring consistent branding and engagement with followers to enhance online presence and support marketing goals.

Digital Marketing Social Media Management