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Faozan Taiwo

@faozantaiwo

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Customer Support Representative handling email support through Zendesk, resolving 30+ customer tickets daily.

Nigeria

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As an Independent Customer Support Assistant, I handled email enquiries about accounts, memberships, cancellations, modifications, and exchanges. I managed cases in Zendesk and resolved 30+ tickets daily.

At Masek Limited, I completed advanced remote CSR training with simulated email, live chat, and voice support shifts. I practiced ticket lifecycle management, SLA operations, escalation procedures, and CRM documentation.

Experience

Work history, roles, and key accomplishments

Independent Customer Support Assistant

Independent

Jan 2026 - Present (9 months)

Provided direct email support for customer enquiries involving account, membership, cancellation, modification, and exchange-related requests. Managed cases through Zendesk, resolving 30+ tickets daily with consistency, accuracy, and professionalism.

Zendesk CRM Email Support Ticket Management Escalation Management Documentation Remote Collaboration Service Level Agreement (SLA) Awareness Quality Assurance

Education

Degrees, certifications, and relevant coursework

Osun State University

Bachelor of Science, Medical Laboratory Science

Pursued a Bachelor of Science in Medical Laboratory Science at Osun State University.

Masek Limited

Customer Support Representative Professional Training, Customer Support

Completed advanced customer support representative training, including simulated customer-support shifts and training in ticket lifecycle, SLA operations, and escalation procedures.