Falguni Malviya
@falgunimalviya
I lead compliant, high-quality proposals and contracts that improve win outcomes.
CanadaWhat I'm looking for
At Baxter Corporation, I lead LOI, RFI, ITQ, DRFP, and RFP responses while managing the full contract lifecycle for regional customers.
I've built my proposal career at Philips Canada across contracts administration, proposal specialization, technical proposals, and proposal leadership. I translate complex technical information into clear responses, lead compliance reviews, and improve turnaround through stronger content, quality control, and proposal processes.
I implemented a Salesforce-based proposal-response database, developed reusable content repositories, and created onboarding and training plans that strengthened team performance. My work has also included Six Sigma process documentation, RPA bid-search projects, Excel analysis, and management reporting.
Earlier, I managed customer relationship and service excellence operations in India, improving CSAT, SLA adherence, escalation handling, audits, business continuity, and team engagement. I bring proposal management, contract compliance, customer operations, and cross-functional leadership together to deliver accurate, deadline-driven outcomes.
Experience
Work history, roles, and key accomplishments
Lead proposal responses and manage the full contract lifecycle for regional customers, ensuring compliance and accuracy. Collaborate with cross-functional teams and maintain contract databases to support business objectives.
Proposal Lead
Philips Canada
Feb 2025 - Oct 2025 (8 months)
Led proposal management efforts, including the implementation of a Salesforce-based database to track responses. Developed and implemented a comprehensive training plan for new team members.
Technical Proposal Specialist
Philips Canada
Apr 2024 - Jan 2025 (9 months)
Translated complex technical information into clear, concise language to improve stakeholder understanding and proposal accuracy. Developed and maintained a repository of proposal templates and historical submissions.
Proposal Specialist
Philips Canada
Jan 2022 - Mar 2024 (2 years 2 months)
Managed proposal life cycle including opportunity identification, kickoff, strategy development, content development, and submission. Accelerated proposal turnaround and improved compliance through peer audits.
Contracts Administrator
Philips Canada
May 2018 - Dec 2021 (3 years 7 months)
Managed contract compliance and rebate processing, ensuring 100% adherence to requirements. Provided data-driven insights to senior management through advanced Excel analysis and PowerPoint presentations.
Customer Relationship Manager
Torrent Power Ltd.
Jun 2015 - Nov 2017 (2 years 5 months)
Managed contact centre operations and social media for the Province of Gujarat. Conducted system audits, handled escalated grievances, and implemented corrective and preventive actions.
Service Excellence Manager
Tata Teleservices Ltd.
May 2012 - Jun 2015 (3 years 1 month)
Managed prepaid incident operations and upselling projects, ensuring SLA adherence and revenue targets. Led service excellence initiatives and mentored Yellow Belt trainees.
Various Functions in Customer Service Operations
Tata Teleservices Ltd.
Oct 2002 - Nov 2010 (8 years 1 month)
Performed various functions in customer service operations, including operations and vendor management, customer experience, and compliance.
Education
Degrees, certifications, and relevant coursework
Gujarat University
Bachelor of Science, Science
Bachelor of Science degree from Gujarat University, completed in 1996.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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