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Faiz Muradh

@faizmuraadh

Business Analyst & CRM Specialist with 5+ years in FinTech, digital transformation, CRM automation, process improvement, and data-driven solutions.

United Arab Emirates

Message

What I'm looking for

I am seeking opportunities as a Business Analyst, CRM Specialist, or Business Operations Analyst where I can leverage my experience in FinTech, CRM platforms, data analysis, and process improvement. I enjoy solving business challenges, optimizing workflows, and delivering technology-driven solutions. Open to remote and global opportunities with innovative, growth-focused teams.

I am a Business Analyst and CRM professional with 5+ years of experience delivering digital transformation, fintech solutions, CRM implementations, and business process improvements across banking, real estate, and commercial environments.

My experience includes gathering and documenting business requirements, creating BRDs, FRDs, user stories, functional specifications, and data mapping documents. I have worked closely with business stakeholders, product teams, developers, and data teams to translate business needs into practical technology solutions.

I have hands-on experience with SQL-based data validation, API integration analysis, CRM configuration, workflow automation, dashboard reporting, UAT coordination, and Agile delivery. I have supported digital banking wallets, payment platforms, transaction processing systems, KYC/AML workflows, and CRM lifecycle improvements.

I am passionate about improving processes, using data to support better decisions, and building scalable solutions that enhance customer experience and operational efficiency. Currently based in Dubai, UAE, I am open to remote and global opportunities in Business Analysis, CRM, FinTech, and Digital Transformation.

Experience

Work history, roles, and key accomplishments

Business Analyst - CRM & Data Platform

Harrington

Oct 2025 - Mar 2026 (5 months)

Gathered business and data requirements for CRM and real estate platforms. Produced functional specifications, user stories, and data mapping documents while analysing workflows to improve operational efficiency. Worked with business and technical teams in Agile projects, supported sprint planning, backlog refinement, UAT, and delivered CRM enhancements and reporting improvements.

Business Analysis CRM Requirements Gathering User Stories Agile Jira Confluence UAT Data Mapping Process Improvement Zoho

Business Analyst / Product Owner

Uniweb IT Solutions

Nov 2023 - Sep 2025 (1 year 10 months)

Gathered business and data requirements for digital banking platforms and produced BRDs, FRDs, SRS, user stories, and data mapping documents. Performed SQL data validation, supported API integrations, coordinated UAT, managed defects in JIRA, and collaborated with stakeholders to deliver secure FinTech solutions aligned with business and compliance requirements.

Business Analysis CRM Requirements Gathering User Stories Agile Jira Confluence UAT Data Mapping Process Improvement API Integration Product Ownership

Business Analyst

Codelantic (PVT) Ltd

Nov 2020 - Oct 2023 (2 years 11 months)

Gathered business and data requirements for digital banking and payment platforms. Created BRDs, SRS, user stories, functional specifications, and data mapping documents. Performed SQL data validation and reconciliation, coordinated UAT, facilitated stakeholder workshops, and maintained project documentation using Agile, JIRA, and Confluence.