Faiz faheem

Supports the founder across day-to-day business operations, priority projects, and strategic cross-team follow-ups. Streamlines client communications and internal project tracking to maintain execution timelines across departments.

Led and mentored a team of technical trainers delivering engineering workshops, innovation labs, and hardware programs. Developed a multi-level curriculum incorporating 25+ hardware projects per module to standardize learning outcomes.

Managed day-to-day program delivery and hardware validation for robotics cohorts, streamlining assembly and troubleshooting workflows. Collaborated with global engineering and product teams to align technical training modules with international quality standards.

Delivered online training in Robotics, Python, and IoT to student cohorts across the USA, UK, and Middle East. Standardized lab execution protocols to maintain consistent session delivery quality and rapid issue resolution.

Monitored enterprise SaaS platform health metrics and managed SLA tracking via JIRA ticketing workflows. Coordinated incident response channels across customer success, infrastructure, and engineering teams during active platform disruptions.

Activities and societies: Head Assistant, IEEE College Chapter: Organized technical bootcamps, embedded systems labs, and campus robotics challenges.

Bachelor of Technology in Computer Science Engineering from Graphic Era University, Dehradun, completed in 2022.