Faith Udugbai
@faithudugbai
Detail-oriented receptionist with 7 years of experience.
What I'm looking for
I am a dedicated receptionist with over seven years of experience in providing exceptional front desk services. My journey began at Graycee Event Service, where I honed my skills in customer service, handling complaints, and managing event bookings. This role laid the foundation for my commitment to ensuring customer satisfaction and creating a welcoming environment.
At Beni Hotel, I took on a mid-level role as a front desk clerk, where I became the first point of contact for guests. My responsibilities included checking guests in and out, managing reservations using Opera and Bizedge software, and collaborating with various departments to enhance the guest experience. I pride myself on my strong work ethic and ability to thrive under pressure, consistently delivering top-notch service.
Experience
Work history, roles, and key accomplishments
Front Desk Clerk
Beni Hotel
Oct 2015 - Dec 2023 (8 years 2 months)
Served as the first contact for guests, ensuring a welcoming atmosphere. Managed check-ins and check-outs, handled customer complaints, and coordinated with other departments. Utilized Opera and Bizedge software for reservations and responded to emails.
Receptionist
Graycee Event Service
Jan 2015 - Sep 2015 (8 months)
Welcomed customers and handled complaints while booking events. Managed reservations through live chat and ensured customer satisfaction by providing top-notch service. Scheduled appointments and gathered feedback post-events.
Education
Degrees, certifications, and relevant coursework
National Open University of Nigeria
Diploma, Hotel and Catering Management
Completed a diploma in Hotel and Catering Management, focusing on the essential skills required for managing hospitality services effectively.
High School
S.S.C.E, General Education
Completed Secondary School Certificate Examination (S.S.C.E) with a focus on foundational education.
Availability
Location
Authorized to work in
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