Faith Linus

Handled customer complaints and enquiries involving failed or incomplete transactions, delayed settlements, erroneous transfers, electricity-bill payments, savings and product-related questions. Checked transaction IDs and relevant case details to assess reported issues, explain the status to customers, and identify when further investigation or escalation was needed.

Responded to customer enquiries and provided updates on property-related matters, including allocation and account questions. Made customer update and follow-up calls, including communication concerning outstanding payments and debt-recovery matters.

Approached and engaged customers, explained menu choices, and recommended suitable products based on individual preferences. Promoted juices, parfaits, wraps, salads and other menu items, helping customers compare options and make purchase decisions.

Pursued a Higher National Diploma in Mass Communication, preceded by a National Diploma in the same field.

Completed a National Diploma in Mass Communication.

Earned a certificate in Business and Leadership Skills.