Faith Aliku

Lead resolution of complex patient concerns for PALS, handling an average of 50 enquiries weekly with a 95% resolution rate within agreed timeframes. Supervise four PALS officers, produce monthly insight reports, and support three service redesigns by translating recurring feedback themes into operational changes.

Managed clinical correspondence for two consultants, transcribing over 300 dictations and reports with 98% accuracy. Coordinated clinic scheduling to ensure full consultant diary coverage and responded to 15–20 patient enquiries daily, maintaining accurate electronic medical records in NHS systems (e.g., eReferral, Lorenzo).

Provided direct personal care to an average of 15 patients per shift, supporting mobility, hygiene, feeding, and daily wellbeing. Recorded vital signs with 99% accuracy, supported ward procedures and equipment setup, and helped reduce infection incidents by 10% over 6 months through safe care practices.

Managed senior executives’ calendars, meeting coordination, and travel arrangements, and prepared reports and presentations with accurate formatting. Served as first point of contact for clients and visitors and handled confidential information with professionalism.

Completed an MSc in International Marketing at the University of Portsmouth.

Completed a BSc in Public Administration at the University of Lagos from 2017 to 2022.