Fahad Khan

Elicited and translated stakeholder requirements into technical specifications, collaborating with architects to define integration requirements for REST/SOAP APIs and middleware. Designed scalable multi-object flows to automate client workflows, reducing manual effort and ensuring process consistency across teams.

Delivered end-to-end Salesforce solutions across Sales Cloud, Pardot, and NPSP by configuring automation, UI enhancements, and data models. Facilitated sprint planning, JIRA backlog grooming, and demo sessions to ensure stakeholder alignment and timely project delivery.

Spearheaded Sales Cloud implementation for a waste management client, from discovery through deployment and training. Built record-triggered flows, validation logic, and dashboards to optimize lead and opportunity lifecycle tracking.

Rolled out Community Cloud for a nonprofit foundation, supporting UAT cycles, defect resolution, and user onboarding. Customized standard Salesforce objects to reflect client-specific processes.

Engineered Person Account frameworks and reciprocal roles to enhance client visibility and experience. Designed custom validations and role-based access to enforce financial compliance and secure data sharing across departments.

Completed a Master of Business Administration program, focusing on advanced business principles and management strategies. Gained expertise in various aspects of business operations and leadership.

Earned a Bachelor of Business Administration, developing a strong foundation in business fundamentals. Acquired knowledge in areas such as marketing, finance, and organizational behavior.