At Flairstech, contracted to Upland Software, I supported FileBound by reproducing customer environments and tracing complex issues to their root causes. I investigated document-capture and access errors using application logs and Microsoft SQL Server.
I configured and validated SAML-based single sign-on for enterprise customers, including customers on Entra ID. I also documented troubleshooting steps and authored knowledge base articles so escalated cases could be picked up without repeating work.
I built an AWS cost-auditing tool with Lambda, EventBridge, SNS, and Terraform. It checks for potentially unused resources and sends a report for human review; I also corrected a pricing integration bug and verified the updated estimates against published AWS pricing.
I also scripted a Multi-AZ AWS network using Bash and the AWS CLI, including public and private subnets, a NAT Gateway, and an Application Load Balancer. Earlier, at NY IT Services, I built and configured wired and wireless networks for small offices.
