Fabiola Guevara
@fabiolaguevara
Experienced customer sales support specialist focused on patient care.
United StatesWhat I'm looking for
I am a dedicated customer sales support specialist with 9 years of experience in providing exceptional patient care and sales support. My expertise lies in resolving complex issues, including technical troubleshooting and insurance benefits, while maintaining a high level of customer satisfaction. I have successfully driven sales revenue by 20% through my ability to identify customer needs and recommend appropriate products and services.
In my current role at Snap Diagnostics, I deliver first-line support via phone and electronic communication, managing high volumes of customer inquiries and achieving a high satisfaction rate. My proactive approach to problem resolution has led to a significant reduction in customer complaints and increased order accuracy. I am also skilled in implementing systems that streamline communication, which has improved response times by 40%.
As I seek to further my career, I am eager to contribute my skills to a dynamic organization that values exceptional customer support. I am committed to continuous growth and am excited about the opportunity to make a positive impact on your team.
Experience
Work history, roles, and key accomplishments
Customer Sales Support
Snap Diagnostics
Mar 2019 - Present (6 years 5 months)
Delivered exceptional first-line support via phone and electronic communication, managing high-volume company-wide email and achieving a high customer satisfaction rate. Drove inside sales, generating leads and achieving an average of 800 units weekly, contributing to a 15% increase in quarterly sales.
Patient Service Specialist Lead
Provida Family Medicine
May 2016 - Oct 2018 (2 years 5 months)
Organized, assigned, and balanced cash drawers, streamlining cash management processes and handling invoices and collections, leading to a 15% increase in timely payments. Successfully onboarded groups of new employees, providing comprehensive training that resulted in quick adaptation and higher employee retention rate.
Education
Degrees, certifications, and relevant coursework
Waukegan High School
High School Diploma, General Studies
Completed high school education at Waukegan High School, gaining foundational knowledge and skills.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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