Looking for a job

Fabio Calandri

@fabiocalandri1

Travel Operations professional at FEDRIC SL, resolving complex booking disruptions and coordinating suppliers for international travelers.

Spain

Message

At FEDRIC SL, I handle international travel calls and urgent situations for tour operator customers. I coordinate with travelers, partner agencies, and suppliers to resolve booking disruptions, flight irregularities, accommodation issues, and last-minute changes.

I founded WE R FOOD, an event and catering platform, and managed B2B events from proposals and supplier sourcing through live execution. Earlier, I supported customers at ING BANK ITALY and Apple, and worked in B2B sales and purchasing.

Experience

Work history, roles, and key accomplishments

Current

Remote Travel Operations Specialist

Current

Fedric SL

May 2022 - Present (4 years 6 months)

Handled international travel calls and urgent situations for tour operator customers, coordinating suppliers and resolving complex booking disruptions. Operated autonomously in a remote, 24/7 environment under high pressure.

Customer Service Travel Operations Supplier Coordination Multichannel Communication Problem Solving Remote Work

Founder and Event Manager

Wer Food

Jan 2015 - Dec 2022 (7 years 11 months)

Founded and managed a B2B event and catering platform, leading client acquisition and overseeing end-to-end event operations. Coordinated suppliers and ensured quality standards and budget control.

Event Management B2B Sales Client Acquisition Supplier Management Budget control Project Management

B2B Sales Specialist

Banca I.T.B.

Jul 2015 - Jul 2016 (1 year)

Acquired new prospects within the Tabaccherie channel and managed a nationwide portfolio of clients. Provided support with banking and payment operations and handled post-sales support.

B2B Sales Client Portfolio Management Banking Operations Customer Support

Customer Service Specialist

ING Bank Italy

May 2009 - May 2015 (6 years)

Provided customer support for retail banking and trading services, including account activation and cross-selling financial products. Managed complex customer cases in collaboration with operations teams.

Customer Service Retail Banking Trading Cross Selling CRM

Customer Support Advisor

Teleperformance

Jan 2008 - Dec 2009 (1 year 11 months)

Provided phone-based technical support for Apple customers, assisting with device setup, troubleshooting, and warranty claims. Documented cases in CRM systems and ensured compliance with quality standards.

Technical Support Customer Service Apple Devices CRM Troubleshooting

Buyer / Purchasing Clerk

Gruppo Viesse Facility Management

Aug 2004 - Dec 2007 (3 years 4 months)

Purchased products for vending machines and cleaning services, managed supplier relationships, and handled purchase orders. Monitored inventory levels and optimized procurement expenses.

Procurement Supplier Management Inventory Control Cost monitoring