Fab Innocenti
@fabinnocenti
Strategic vendor and program leader building GenAI and negotiating partnerships to grow P&L across global markets.
United KingdomWhat I'm looking for
I’m a Strategic Vendor & Program Manager with 12+ years at Amazon, owning £180M+ P&L across 6 international markets. I focus on turning ambiguous, multi-party challenges into scalable operating models that deliver measurable revenue and target overperformance.
I’ve closed first-of-kind, multi-party vendor negotiations—navigating complex publisher/distributor rights with Legal and cross-functional partners. I lead enterprise Gen AI delivery, including building and deploying a knowledge assistant adopted worldwide, cutting query resolution time by 94% and reducing SME escalations by 78%.
I combine program execution with data-driven operational improvements: I’ve scaled onboarding faster, automated large portions of manual workflows, and improved content ingestion performance through analysis and bottleneck identification. I also built publisher-facing self-service and support experiences that enabled new portals and content pipelines.
Before my current scope, I managed digital supply chain operations and led migrations away from legacy services using root-cause diagnosis and preventive monitoring. Earlier, at BlackBerry, I ran partner service programs across EMEA, managing partner budgets and improving support performance through process and portal rollouts.
Experience
Work history, roles, and key accomplishments
Own £180M+ P&L across 6 markets (UK, DE, FR, IT, ES, JP), delivering YoY revenue growth and overachieving FY2025 content acquisition targets. Built an enterprise GenAI knowledge assistant adopted worldwide, reducing query resolution time by 94% (32→2 minutes) and SME escalations by 78%, and closed a first-of-kind 3-year, multi-party distributor agreement.
Reduced vendor onboarding from 47 to 29 days (37% faster) by scaling operations and automating 56% of manual workflows. Led EU/US/JP beta rollout of new paper/ink options, onboarding 29K new titles in the first quarter, and supported launches including Kindle Enterprise Publishing portal and publisher title pipeline migration.
Owned UK B2B content acquisition P&L, signing 52+ new accounts, growing existing partnerships, and expanding the book selection library by 23%. Optimized content ingestion using data analysis and publisher feedback, reducing processing time by 40% and identifying bottlenecks for cross-team resolution.
Managed digital supply chain for leading publishers, automating onboarding and redesigning support processes. Led legacy service deprecation and migrations to replacement capabilities, and resolved critical content ingestion failures using root cause analysis and preventive monitoring.
Managed relationships with UK, EU, and Middle East mobile carrier support organizations and led loyalty/retention programs. Delivered an EMEA New Product Introduction onboarding program on time and within scope while managing a £150K annual partner service budget.
Achieved the best escalations-to-activations ratio in EMEA and reduced Average Handle Time by 40% through support portal rollout across a carrier partner portfolio. Owned operator support readiness and implemented post-launch support improvements to increase outcomes for strategic vendors.
Education
Degrees, certifications, and relevant coursework
Universidad de Belgrano
BSc, Business, Management & Operations
Completed a BSc in Business, Management & Operations at Universidad de Belgrano in Buenos Aires.
Università Bocconi
Completed an exchange program at Università Bocconi in Milan.
Availability
Location
United KingdomAuthorized to work in
Social media
Job categories
Skills
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