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Sri Ram

@sriram2

Technical Program Manager at Apple Music who improved customer-facing latency by 40–70% and delivered data and platform programmes.

United Kingdom

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At Apple Music, I led cross-regional data and platform programmes, including the Music Services Gateway and a large-scale Concerts Notification platform. Coordinated engineering initiatives improved customer-facing latency by 40–70%, cut Spark pipeline processing from approximately eight hours to three, and reduced pipeline failures by approximately 95%.

At 1Tellect, I shape product strategy and feature priorities for a secure agentic AI orchestration platform. Earlier, I conceptualised and drove an enterprise Knowledge Management platform from concept through production adoption, and at Ocado Solutions I supported customer implementations of the Ocado Smart Platform, including Sobeys.

Experience

Work history, roles, and key accomplishments

Current

Product Consultant

Current

1Tellect

Jun 2026 - Present (4 months)

Provide hands-on product leadership for a secure agentic AI orchestration platform, shaping product strategy, roadmap, and feature prioritisation. Evaluate platform capabilities through testing and workflow analysis, and work across agentic AI workflows, governance, and human-in-the-loop processes.

Product Strategy Roadmapping Feature Prioritisation Agentic AI Enterprise Knowledge Management Governance Human In The Loop Product Testing Usability Analysis

Technical Program Manager (EPM)

Apple Music

Oct 2022 - May 2026 (3 years 7 months)

Led complex, cross-regional technical programmes within Apple Music Data Engineering / Play Services, coordinating engineering, product, architecture, and platform teams across the US, UK, India, and Singapore. Owned programme execution across large-scale data and platform initiatives, delivering latency improvements and cost reductions.

Technical Program Management Distributed Systems Data Engineering Kubernetes mTLS Spark Data Pipelines SRE AI Proof of Concept Cross functional Coordination Risk Management Executive Reporting

Senior Technical Program Manager

Amazon Prime Video

May 2021 - Sep 2022 (1 year 4 months)

Owned delivery of engineering programmes across distributed microservices supporting Prime Video's Watch & Buy customer experiences. Managed 8-12 concurrent technical projects, coordinated dependencies, and drove launch readiness and performance optimisation initiatives.

Technical Program Management Microservices Distributed Systems Roadmapping Dependency Management Risk Management RAG Reporting Path To Green Launch Readiness Performance Optimization UX Simplification Executive Reporting

Solution Architect / Product Launch Manager

Ocado Solutions

Jun 2018 - Apr 2021 (2 years 10 months)

Led customer-facing technical engagements for international retailers adopting the Ocado Smart Platform, acting as the primary technical bridge between customer organisations and Ocado Product and engineering teams. Managed complex integrations and took end-to-end accountability for product-launch activities and production readiness.

Solutions Architect Customer Engagement Technical Workshops Requirements Discovery Integration Management Platform Adoption Product Launch Production Readiness Technical Blueprints Stakeholder Management

Technical Account / Delivery Manager

Portaltech Reply

May 2015 - Dec 2017 (2 years 7 months)

Owned technical delivery across a portfolio of enterprise e-commerce customers, managing customer relationships, programme governance, roadmaps, budgets, and delivery across multiple concurrent engineering workstreams. Oversaw AWS infrastructure and used Jira and Confluence for agile planning and governance.

Technical Account Management Delivery Management Programme Governance Roadmapping Budget Management SOW Management Release planning Performance Testing Incident Management AWS Jira Confluence

Program Manager / Senior Consultant

Amsphere

Jan 2003 - May 2015 (12 years 4 months)

Led enterprise technology consulting, knowledge-management, and transformation programmes for clients including Lloyds Banking Group, RBS, BT, and Greif. Conceptualised and drove the development of an enterprise Knowledge Management platform and delivered multimillion-pound transformation engagements.