Open to opportunities

Fabian Andre Rivera Lopez

@fabianandreriveralop

Message

Dedicated sales professional focused on exceptional customer experiences.

United States

Message

What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for growth.

With a strong background in sales, account management, and customer service, I am committed to building lasting relationships and providing exceptional service. My experience at Harrah’s Cherokee Valley River Casino and Vensure Employer Solutions has equipped me with the skills to thrive in creating memorable experiences for clients, resolving issues promptly, and adapting to new technologies.

I have successfully delivered outstanding guest service, promoted engagement programs, and collaborated across departments to enhance customer satisfaction. My proficiency in Salesforce and various CRM systems allows me to track customer interactions effectively and optimize sales outreach efforts. I am eager to apply my expertise to contribute to the growth and success of an organization by enhancing customer satisfaction and engagement.

Experience

Work history, roles, and key accomplishments

Sales Development Representative

Vensure Employer Solutions

Jan 2022 - Jan 2024 (2 years)

Collaborated with Regional Sales Managers on the development of opportunities, accounts, and territories to drive revenue. Executed daily cadences through Salesloft and Outreach to qualify leads and create new Sales Qualified Opportunities.

Salesforce SalesLoft Outreach Lead Qualification Sales Strategy

Licensed Insurance Agent

Teleperformance, USAA

Jan 2020 - Jan 2022 (2 years)

Handled hundreds of inbound calls daily to address auto policy questions, renewal concerns, and set billing expectations. Made policy adjustments that satisfied individual state requirements for member auto policies.

Policy Adjustments Customer Service Inbound

Casino Services Rep II

Harrah's Cherokee Valley River Casino

Delivered outstanding guest service by greeting and assisting patrons with Caesars Rewards account creation, updates, and benefit explanations. Promoted the Caesars Rewards VISA card to increase program participation and guest engagement.

Customer Service Account Management CMS

Licensed Insurance Agent

Teleperformance, Humana

Jan 2020 - Jan 2022 (2 years)

Discussed Medicare Health Insurance MAPD and PDP plans for qualified members regarding plan details about premiums, benefits, and deductibles. Managed calls and performed claims investigations for PDP plans under the Argus system.

Medicare Benefits Health Insurance Argus System Customer Service

Education

Degrees, certifications, and relevant coursework

Santa Fe University

Bachelor of Applied Science, Information Technology & Graphic Design

Studied Information Technology and Graphic Design, gaining skills in both technical and creative fields. Focused on applying technology to design challenges.